Legal and advice services

If consumers are to be able to exercise their legal rights, they need to have access to appropriate advice. Depending on the problem, this may mean going to a citizens’ advice bureau (CAB) or other advice agency, or to a solicitor. Consumers also require to use legal services when buying a home, for example, or making a will.

The Scottish Consumer Council works to ensure that the interests of Scottish consumers are articulated in relation to legal and advice services.

The providers of services such as solicitors, advice providers and others have their own, sometimes powerful, mechanisms for articulating their views, yet individual consumers are not so well organised. There is a need to ensure that policy makers receive a coherent well-argued account of the needs of consumers in relation to legal services and access to justice generally.

Please note that the Scottish Consumer Council is unable to provide individual legal advice to consumers. For advice on your rights, please go to Consumer Advice where you can find links to organisations that can help you.